Everything you need to know — answered plainly.

We send one of our supervisors — the most experienced people in our team, not a randomly assigned replacement. You receive their profile before the visit. You will always know who is coming before they arrive. We do not send strangers.

During your onboarding visit, our account manager comes to your home or office, walks through the space with you, and presents the profiles of three carefully selected cleaners — with a video introduction, experience, and background. You choose the one you feel most comfortable with. If none of them feel right, we find others. You are never assigned a cleaner. You choose one.

You can request a change at any time, for any reason, without explanation. We handle it — we introduce you to another cleaner and the transition is seamless. No awkwardness, no friction.

Your subscription can be set to 1, 2, 3, or 4 visits per week — whatever fits your space and your life.

Every subscription includes a quarterly deep clean — a systematic, thorough session that goes beyond the regular routine. We also conduct regular internal quality checks. If something isn't right, we fix it before you need to raise it.

Every Aurum cleaner is trained to five-star hotel standards. Before they ever enter a client's property, they have spent at least half a year working in our own high-end rental apartments, where the standard is not optional. By the time they work with you, they are proven, not probational.

Yes. Fully insured for property damage. If something is damaged during a clean, we have a clear, straightforward process — no runaround.

Yes. Up to four times per year, with at least 24 hours notice, at no charge. Beyond that, a 50% rescheduling fee applies. We will confirm who is coming in advance.

We have a standby mode for exactly this. You pay 50% of your normal subscription, visits are reduced proportionally, while keeping your cleaner's regular slot reserved — so you return to a spotless, beautifully maintained home. Minimum two weeks notice, minimum two weeks duration, maximum eight weeks per calendar year.

30-day rolling contract. You can cancel with one message. No lock-in, no penalty, no legal complexity.

Every cleaner goes through a multi-stage process: background check, reference verification, personal interview, and at least half a year working in our own high-end rental properties. We see them work before we send them to you.

Our cleaners are trained in professional discretion. For business clients, we sign an NDA before the first visit — confidentiality is a contractual commitment, not a verbal assurance. For residential clients, privacy and respect for personal spaces is a non-negotiable standard assessed during selection and reinforced throughout.

This is arranged individually during onboarding. We can work with a key handover protocol, a lockbox, or smart lock access — whatever makes you most comfortable.

Pricing is based on the size of your space and your chosen visit frequency. Monthly subscription, billed at the start of each month. The subscription includes all your regular visits, quarterly deep clean, and annual specialist treatments — carpet, upholstery, steam, and ozone. Add-ons are invoiced separately.

Any price change is communicated in writing, with a minimum of 60 days notice. What you agreed is what you pay until we formally notify you otherwise.

Your first clean is risk free. We don't charge you a single forint until after the first visit, and only if you're happy with the result. If you're not satisfied, you don't pay anything and you can cancel immediately with no notice period.

Yes — once a year, included in every subscription. Machine carpet and upholstery cleaning, steam cleaning, and ozone treatment are all part of the annual cycle. More frequent treatments can be ordered as an extra.

We currently serve premium homes and businesses across Budapest, primarily in districts I., II., III., V., VI., VII., XI., and XII and the surrounding areas. If you're unsure whether we cover your address, just ask.

We take on a limited number of clients so we can give each space the attention it deserves. If we have availability, we'll get you started next week. If not, we'll add you to our waiting list and contact you as soon as a slot becomes available.